Help Desk Specialist (1st Shift) - Remote/Hybrid

at  Ishpi Information Technologies Inc

Overview:
ISHPI is currently seeking a Help Desk Specialist (1st shift) to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program in St. Louis, MO. Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. Applicants will work through a modernization and consolidation of the operational environment under a common technology framework to better support the services provided to the United States Coast Guard.

Responsibilities:

• Provide tier 1 Remote Support, Desktop Support and Field Technician Support.
• Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
• Utilize Role Based Access Control (RBAC) to determine an end user’s authorized network access.
• Coordinate Hardware delivery, maintenance, installations, and upgrades
• Performed software installations and remediation to ensure application reliability
• Responsible for account management (password reset, account maintenance)
• Create email accounts, change status in Active Directory
• Monitor, manage, and secure employees’ mobile device
• User support for network and desktop hardware and software complication and training
• Diagnose IT and network problems, and recommend and/or implement solutions
• Implemented Virtual Desktop infrastructure allowing virtual desktop management

Qualifications:

• HS Diploma or GED or 3 years of relevant experience
• Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs
• Experience working with various Microsoft Windows operating systems
• Professional written and interpersonal skills are essential when communicating with Clients
• Experience installing and configuring computer systems and applications

PREFERRED QUALIFICATIONS:

• 1+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
• ITIL foundation certification or familiarity with ITIL methodologies and best practices
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Industry-specific certification may be required
  Security Clearance: Requires U.S. Citizenship and must have an active government security clearance. Interims and Public trust clearances do not qualify.

• Provide tier 1 Remote Support, Desktop Support and Field Technician Support.
• Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
• Utilize Role Based Access Control (RBAC) to determine an end user’s authorized network access.
• Coordinate Hardware delivery, maintenance, installations, and upgrades
• Performed software installations and remediation to ensure application reliability
• Responsible for account management (password reset, account maintenance)
• Create email accounts, change status in Active Directory
• Monitor, manage, and secure employees’ mobile device
• User support for network and desktop hardware and software complication and training
• Diagnose IT and network problems, and recommend and/or implement solutions
• Implemented Virtual Desktop infrastructure allowing virtual desktop managemen