Help Desk Specialist

at  Ascension Federal Services Inc

JOB DESCRIPTION:

The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams.

REQUIREMENTS:

• Bachelor’s degree in Computer Science or related field
• 3+ years of experience in a help desk or technical support role
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols
• Excellent communication and customer service skills
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills
• Ability to prioritize and manage multiple tasks and projects.

• Provide technical support and assistance to end-users via phone, email, or in-person.
• Troubleshoot and resolve technical problems related to software, hardware, and network issues.
• Document issues and resolutions in a help desk ticketing system.
• Escalate complex problems to higher-level support teams.
• Assist with the installation, configuration, and maintenance of hardware and software.
• Provide training and guidance to end-users on software and hardware usage.
• Perform other related duties as assigned.