HELP DESK SPECIALIST

at  Morrison County

OPEN UNTIL FILLED

Nature of Work:
This position is responsible for administering the Help Desk,provide technicaland analytical support to end users for all supported technology. This includes documenting all calls, documenting resolutions to calls, researching issues, escalating issues, and ensuring support is handled in a timely manner. Incumbent will also support the management of IT assets at all stages of the asset lifecycle.

MINIMUM QUALIFICATIONS OF EDUCATION AND EXPERIENCE:

• Requires specialized training beyond High School, but less than an associate degree.
• One (1) year of experience is required.
• Ability to pass all position required background(s) and testing(s).

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Valid MN Drivers license
• Strong understanding of the organizations goals and objectives.
• Knowledge of computer hardware and Windows operating systems.
• Experience working with Microsoft O35.
• Experience with computer diagnostic and remote troubleshooting.
• Strong interpersonal and oral communication skills.
• Ability to communicate effectively, both orally and in writing
• Ability to follow data practices requirements regarding confidentiality and privacy.
• Highly self-motivated and directed.
• Strong organizational skills.
• Excellent attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Able to work in a team-oriented, collaborative environment.
  Persons with disabilities:
  The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodation may be available for both essential and non-essential job duties.

Please refer the Job description for details