Help Desk Support Analyst

at  RETAIL TECHNOLOGY GROUP INC

Are you looking for a new opportunity in the IT field? Looking to add excitement and fun to your career? Are you eager to have future opportunities within the IT field? If you can empathize with any of these questions, then our Field Systems Support Analyst position might be the fit for you.
Retail Technology Group is a leader in the Point-of-Sale Industry providing end-to-end technology solutions for a vast number of major retailers. At RTG, our customer-focused approach and strong commitment to Service Excellence has enabled us to be a leader in offering advanced products and support services that are tailored to meet our customers’ needs for over 20+ years. Our goal is to provide clients with a “single point of sale” as they pursue solutions to meet the challenges faced in delivering technologies that are ever evolving within our industry.
The Field System Support Analyst is located in St. Louis, MO and remote work opportunities are available.

This Job Is for you if:

• You can type quickly, are able to multitask like a champ and can explain complex technical issues in simpler terms.
• You possess basic PC and Office Tools knowledge.
• You have outstanding communication skills that are rooted in exceptional customer service.

We are looking for someone who will:

• Work a flexible schedule. Shift work is required; including weekends and overtime as needed. Will be subject to on call or call back status if needed.
• Obliterate technical issues that cause grief to any of our customers coast-to-coast, all while delivering professional and courteous phone support that will ensure the highest level of service and satisfaction.
• Apply technical fixes
• Build out case notes in ServiceNow.

This Job is Definitely for you if:

• You thrive in a fast-paced, constantly changing environment.
• You can assess complex problems and address them in a timely manner.
• You are proficient with Microsoft Windows, Internet Explorer, Microsoft Office, and remote communication software such as VNC or Dameware. Experience in a call center or using a ticketing system (such as ServiceNow) is a plus!
• You have prior experience in a customer service or technical role supporting customers remotely
• You have prior experience working in a restaurant or retail store
• You crave learning new skills and gaining knowledge in various aspects of IT. We will train on necessary systems.
• You can have fun while working. We are a team that likes to have fun and having a sense of humor is a part of the culture

At RTG, our customer focused approach and strong commitment to Service Excellence has enabled us to be a leader in offering advanced product and support services that are tailored to meet our customer’s needs. If you are a great communicator, possess a positive attitude, and thrive in a team environment, apply today!
Job Type: Full-time
Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remot

Please refer the Job description for details