Help Desk Support Technician

at  SanTrac Technologies

SALARY:

Starting Salary $19-20.00 Per Hour
SanTrac Technologies is a highly innovative Information Technology, VOIP Telephone and Low Voltage Solutions provider. We are looking for a highly motivated and skilled individual to fill our Help Desk Support Technician position.
SanTrac Technologies is seeking a qualified applicant to fill the position of Help Desk Support Technician. The successful applicant will play a major role in helping the company provide customers with excellent technical support and complete assigned projects.

SKILLS:

• Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
• Outstanding communication skills
• Exceptional written and non-verbal communication skills
• Professional dress and appearance
• Ability to work independently and initiate action
• Excellent technical knowledge
• A keen interest in IT issues
• The capacity to work well on your own or in a team
• Reliable and self-motivated individual
• Coachable and willing to learn SanTrac Technologies procedures

TOP 3 SKILLS NEEDED FOR THE JOB

• Experience and knowledge of Microsoft Desktop Operating systems (Windows 10, 11)
• Active Directory (Account Creation, Termination, password resets)
• Office 365 (Word, Excel, PowerPoint, Outlook)
• Creating email account for O365 and Exchange online environment
• Configure VPN client software for remote users
• Supporting hosted VOIP systems by making changes per customer request
• Provide remote and onsite support to our clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
• Perform preventative maintenance on a set schedule
• Troubleshooting and hardware repair of client’s desktop computers
• Configure VoIP equipment for deployment
• Assist on network upgrade projects
• Excellent self-motivational, organizational and time management skills
• Excellent written and verbal communication skills, including the ability to effectively communicate to both business and technical individuals

REQUIREMENTS:

• (CompTIA) A+ certification
• Readiness to travel locally/Ability to travel to customer location
• Pass a Drug & Background Check
• Valid Driver’s License
• Knowledge of PC/laptop repair, printer repair and local area networks
• Ability to lift or move various computer equipment
• Able to work mornings, evenings and weekends

Please refer the Job description for details