Help Desk Technician

at  Astute Technology Management

Central Ohio’s premier Managed IT provider is looking to add to our incredibly talented and committed team of technical experts. Our culture of professional development, team-focused daily operations, and excellence in service consistently attracts the best of the best in the technical world. Our Help Desk Technicians troubleshoot, advise and build solutions for our valuable client’s technology infrastructure. Your skills will be the foundation for our support desk talent pool as you serve as a technical advocate for our client’s front-line and executive-level employees. You will be relied upon to provide definitive solutions to our client’s hardware and network issues with the help desk expertise our customers know and count on.

We offer an outstanding benefits package to our valuable employees:

• Financial assistance for ongoing professional development and training
• Positive, team-focused environment
• 100% paid employee health, AD&D, Short and Long Term Disability insurance premiums
• Affordable Dental and Vision Plan
• Flexible PTO
• Team lunches and outings
• 401k with 4% company match

Location: Columbus, Ohio

• Please Note This is Not a Remote Position

Classification: Full Time
Hours: 8 AM to 5 PM or 9 AM to 6 PM, Monday through Friday with ability to work occasional overtime
Salary: $19.00 to $24.00/hour plus benefits

MINIMUM QUALIFICATIONS:

• Help Desk or Technical Support Experience
• Exemplary Customer Service Skills
• CompTIA A+ and Network + (or Commitment to Completing Within 6 Months of Hire)
• MTA - Operating, Networking, and Security Fundamentals (or equivalent)
• Basic network troubleshooting skills
• Experience with Windows and MacOS

• Respond to incoming support calls and emails
• Open/Work/Close Help Desk Tickets
• Provide Our Clients With Mobile Device, Desktop, and Laptop Support
• Efficiently Install/Configure Desktop (Windows and Mac) Operating Systems
• Migrate User Data
• Provide Our Clients with Office 365 Support and Guidance
• Troubleshoot/Remediate Hardware, Software, Network, and Printing Issues
• Facilitate New Device Configuration onto Client Networks
• Complete and Articulate Customer Network Audits
• Create Client Infrastructure Documentation