help desk technician

at  F12net

Calgary, AB T2A 6J4, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate19 Feb, 2025USD 29 Hourly19 Nov, 20242 year(s) or aboveGood communication skillsNoNo
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Description:

  • Durée de l’emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 44 hours per week
  • Education:
  • Expérience:

EDUCATION

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

WORK CONDITIONS AND PHYSICAL CAPABILITIES

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail

EXPERIENCE

  • 2 years to less than 3 years

Responsibilities:

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

REQUIREMENT SUMMARY

Min:2.0Max:3.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Technician

Diploma

College cegep or other non-university certificate or diploma from a program of 1 year to 2 years

Proficient

1

Calgary, AB T2A 6J4, Canada