Help Desk Technician

at  RIA

We are recruiting a Helpdesk Technician, You will provide first level of technical support to our agents , helping them to solve the different questions and problems they may have.

Embraces our values; always humble, always open, always driven, and always transparent. To be successful in this role, you will need excellent communication skills in English and Spanish and experience in customer service. The key skills required for the position are excellent phone etiquette, data entry, and attention to detail. The soft skills you will need are a positive attitude, being a team player, and patient with our clients

• Answering technical requests through call center and email ticketing. Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System
• Receive incoming calls/chats and make outgoing calls providing excellent customer service related to web support assistance.
• Creating usernames and passwords for the authorized agents, correspondents and corporate stores working via internet
• Assigning authorized permissions
• PC approval and registration
• Web Site training
• Remote connection assistance
• Reporting errors in the web page web support
• Review the computer to ensure requirements verification.
• College Level, preferably with Bachelor’s Degree in any related field
• Technical or professional with IT background or similar fields.
• Knowledgeable and clear understanding Java, Excel, VB, Adobe, pop up blocker ETC
• Experience using Zendesk, Logmein, Team Viewer is highly desirable.
• Fluency in English and multiple languages may be desired.
• Excellent interpersonal and customer service skills.
• Ability to explain technical issues to agents and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software

• Answering technical requests through call center and email ticketing. Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System
• Receive incoming calls/chats and make outgoing calls providing excellent customer service related to web support assistance.
• Creating usernames and passwords for the authorized agents, correspondents and corporate stores working via internet
• Assigning authorized permissions
• PC approval and registration
• Web Site training
• Remote connection assistance
• Reporting errors in the web page web support
• Review the computer to ensure requirements verification.
• College Level, preferably with Bachelor’s Degree in any related field
• Technical or professional with IT background or similar fields.
• Knowledgeable and clear understanding Java, Excel, VB, Adobe, pop up blocker ETC
• Experience using Zendesk, Logmein, Team Viewer is highly desirable.
• Fluency in English and multiple languages may be desired.
• Excellent interpersonal and customer service skills.
• Ability to explain technical issues to agents and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and softwar