Helpdesk Administrator

at  AFMS Group

KEY SKILLS AND EXPERIENCE

Grade 12
Min 2 year relevant working experience preferably in Facilities Management
Computer literate (MSOffice)

PEOPLE AND MANAGEMENT SKILL

Excellent literacy skills
Good interpersonal relations
Good communication skills
Ability to work in a team
Customer focused
Good organizational skills and ability to prioritize tasks
Ability to use initiative
Adhere to deadlines and targets
Ability to multi-skill
Analytical and quick thinking
Have a professional attitude
Problem solving skills
Self-motivated and work independently
Take ownership of tasks
Integrity
Service orientated
Take ownership of tasks

FOLLOW UP ON ALL TASKS

Produce daily report on all requests logged on help desk for the Technician highlighting present status
Ensure all completed tasks are closed
Highlight in-completed tasks and drive for closure
Follow up on outstanding issues
Update task status for client information
Report to on-site Technical Manager

ADDITIONAL RESPONSIBILITIES AND SKILLS

The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as FMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service level