Helpdesk Administrator

at  Anglia Ruskin University

ABOUT ARU:

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

GUIDANCE NOTES

For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.
Job Category

Administrative
Vacancy Type

Permanent
Employment Type

Part time
Salary From

£24,052 p.a. pro rata
Salary To

£25,433 p.a. pro rata
Location

Cambridge
Faculty/Prof Service

Faculty of Health, Medicine & Social Care
Ref No
3024
Closing Date
24/10/2024

The Faculty of Health, Education, Medicine and Social Care (HeMS) is our largest faculty; with 400 staff serving over 5,000 students, it also includes our new School of Medicine. Our Faculty offers a range of undergraduate and postgraduate courses, including doctoral level studies. All our courses are designed with students at their heart and are taught by our award-winning academics, with the benefit of high-end facilities which mirror real-life working environments.
We are seeking a competent receptionist and administrator who has a range of GCSEs at A-C grade, including English and Maths for our Cambridge helpdesk in our Young Street building who is IT literate with a sound knowledge of Microsoft Office 365 and who has the commitment and ability to provide fast and useful guidance and help to our customers; students, staff, and members of the public both face to face and via telephone and email.
You will mainly be assisting students, staff, and members of the public with their queries but some administrative and housekeeping duties will also be required.
You’ll need to be able to communicate effectively to understand our customers needs and offer solutions. Therefore you’ll need to be customer-orientated and patient.
For informal enquiries please contact Terri Rayner, Course Administration Team Leader at terri.rayner@aru.ac.uk
Find out more about working with us.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.