Helpdesk Administrator

at  Equans

Requisition ID: 61771
Domain: Support Services/Customer Services and Administration
Contract type: Permanent
Schedule: Full-Time
Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.
We currently have an exciting opportunity for a Helpdesk Administrator to join our facilities management team at a prestigious central government building in Westminster. This is a permanent full-time position working 8 hours p/day, 40 hours per week between 07:30 and 19:30, Mon-Fri.

• Reports to the Support Services Manager
• To provide a professional and flexible helpdesk and administration support service
• To work as part of the helpdesk team receiving calls, emails and visitors, logging service requests on the FM work management system, booking resources and responding to queries
• To report back to the end user/customer on the progress of jobs they have requested
• To ensure delivery of consistently high standards of customer service, presenting a professional and polite image to all customers
• To support the Conference Suite Concierge if required
• Working 40 hours per week, 8 hours between 07:30 and 19:30, Monday to Friday (shift changes weekly).