Helpdesk Administrator

at  Sodexo

Job Introduction
Helpdesk Administrator
Nigle Rice complex, Borris Road, Porlaoise Co Laoise
Mon – Fri 7:45-6pm shifts but must be available on occasion between Mon- Fri 7:45-9pm and Sat 8:30 – 6:15.
Required to work across any of our PPP Contracts. Operate all helpdesk frontend systems and all reporting and administration functions

• Logging Updating and closing Requests on the helpdesk System.
• Contacting the relevant site ensuring that the requested task is issued to the relevant site person.
• Liaise with key teams on all sites (for example site FM, caretakers or cleaning staff) to ensure all issues are resolved.
• Ensuring all work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI’s and SLA’s. Required to use CMMS software.
• Analyse helpdesk open call reports ensuring that they are progressed in accordance with contractual timescales.
• Assist in the preparation of monthly reports for our schools contracts by providing information required in a timely manner.
• Maintain and update all data records as requested.
• Posting of invoices to our Accounts system and ensuring that all costs have been approved by the relevant person
• Processing payroll when needed and assist with on site time management systems administration
• Addressing Supplier queries.
• Assist with Month end closing of accounts.
• Support the team and Contract/Facilities Managers in day-to-day contract administration.
• Assist with the placing or purchase orders for goods or services for the PPP contracts
• Provide audit support to track actions following internal and external site reviews
• Provide support to contract management with general office administration – minuting meetings, documentation management
• Ad hoc duties as required.