Helpdesk Analyst
at K2 Integrity
New York, NY 10017, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 28 Oct, 2024 | USD 70000 Annual | 29 Jul, 2024 | 1 year(s) or above | Communication Skills,Computer Science,Escalation,It,Windows,Active Directory,Ios,Information Technology | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
K2 Integrity is looking for a Helpdesk Analyst for our Information Technology team in New York. We are seeking a top-performing and highly motivated individual who is team oriented and can easily adapt to a fast-paced environment. Tier I support is the first tier of support and is provided by helpdesk personnel with a lower level of experience and handles more common incidents.
REQUIREMENTS:
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- One to two years of IT and desktop support experience
- Experience working with Office 365
- Experience supporting Windows, IOS, and Android devices
- Working knowledge of Active Directory
- Ability to troubleshoot, diagnose and repair basic hardware and software issues
- Ability to follow standard IT procedures, including escalation of issues when necessary
- Ability to work both independently and collaboratively as a team
- High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
- Basic understanding of networking and security principles
Minimum Salary: $60,000 | Maximum Salary: $70,000
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Responsibilities:
- Basic troubleshooting of user issues/tickets
- Creation/Elevation of tickets for TII Support
- Solving common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup
- Creating documentation
- Collecting user requests and data
- Carrying out of processes, like onboarding, using established procedures
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Information technology computer science or related field preferred
Proficient
1
New York, NY 10017, USA