Helpdesk Coordinator

at  AM Planned Maintenance Ltd

JOB ADVERT: MAINTENANCE HELPDESK COORDINATOR

Location: Canvey Island, Essex
Salary: £22,308.00 - £23,400.00
Contract Type: Full-Time / Permanent
We are seeking a dynamic and highly motivated Maintenance Helpdesk Coordinator to join our busy team. If you thrive in a fast-paced environment, have a great telephone manner, and excel at working collaboratively, we want to hear from you!

KEY SKILLS AND EXPERIENCE:

• Excellent Telephone Manner: Ability to handle calls professionally and empathetically.
• Microsoft Office Proficiency: Skilled in Word, Excel, Outlook, and other Office applications.
• Team Collaboration: Strong interpersonal skills to work effectively with colleagues and engineers.
• Time Management: Capable of prioritizing tasks and working under pressure to meet deadlines.
• Problem-Solving: Ability to think on your feet and find practical solutions to issues as they arise.

• Act as the first point of contact for maintenance queries via phone and email.
• Coordinate and schedule maintenance requests, ensuring prompt and efficient service.
• Manage the helpdesk system, logging and tracking requests to ensure timely resolution.
• Liaise with internal teams and external contractors to ensure effective communication and job completion.
• Maintain accurate records and documentation using Microsoft Office tools.
• Assist with reporting and administrative tasks to support the maintenance team.