Helpdesk Coordinator

at  Quaestor Analytic Ltd

JOB SUMMARY:

Quaestor Engineering Ltd. is a Dublin based company in business since 1981. Quaestor is a specialist engineering company, focusing primarily in maintenance and service of revenue collection systems.
This role will involve monitoring our preventative maintenance schedule of work. Liaising with our Field Service Technicians on a regular basis to ensure essential preventative maintenance is carried out in line requirements. Recording all maintenance activities and escalating items as necessary.
This role follows a rota schedule from Monday to Sunday, covering helpdesk hours from 6:00 a.m. to 7:00 p.m., ensuring comprehensive support throughout the week.
This role is a great opportunity for recent graduates looking to start their careers and gain hands-on experience in a dynamic and supportive environment.

• Liaising with our Field Service Technicians on a regular basis.
• CSS (Central Support System) monitoring.
• Generating reports from the CSS and send at scheduled times.
• Receiving call-outs and accurate recording of same.
• Allocation of the call-out to a field service Technician.
• Closing the call-out.
• Answering the helpdesk phone.
• Building positive relationships with staff and customers through outstanding services.
• Performing other tasks/projects and provide assistance as necessary when required.