Helpdesk-Mitarbeiter

at  Mitie

33104 Paderborn, Nordrhein-Westfalen, Germany -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate29 Dec, 2024Not Specified04 Oct, 2024N/AOffice Administration,Microsoft Office,Communication SkillsNoNo
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Description:

EDUCATION / QUALIFICATIONS / TRAINING

  • GCSE Levels or equivalent
  • Haupt or Realschulabschluss
  • Diploma or Equivalent
  • Business Office Administration or similar
  • Kfm Ausbildung

KNOWLEDGE & EXPERIENCE

  • Experience in a Customer Service based environment
  • Previous experience of working in an MOD environment
  • Experience in a facilities management organisation
  • Telephone Operator Experience

SKILLS & ABILITIES

  • Planning & organising works to achieve objectives.
  • Excellent use of Microsoft Office and accurate typing abilities
  • Meticulous attention to detail.
  • Effective communication skills and ability to work within a team.
  • Good customer focus.
  • Able to establish and maintain effective working relationships
  • Ability to touch type an advantage but not essential.

OBJECTIVE REQUIREMENTS

  • Right to Work in Germany

Responsibilities:

  • Operate the Helpdesk function in a professional and timely manner.
  • Be the focal point for all contract enquires with the ability to provide contract/estate knowledge to end user as required.
  • Extract all relevant details from callers to enable the correct allocation of resources to rectify the fault first time.
  • Enter all information relating to the request onto the IT system and issue the work order task to relevant Supervisors/departments in a timely manner.
  • Support the Helpdesk Manager in monitoring all work order tasks against response times, chasing up any outstanding work order tasks as they approach their target completion dates.
  • Ensure all Helpdesk specific targets are achieved. If/when a Helpdesk target has failed ensure corrective action is implemented.
  • Conduct regular reviews of the IT database ensuring all information is accurately maintained and report any discrepancies found directly to the Helpdesk Manager.
  • Ensure all documents are accurately completed and hard copies archived correctly.
  • Accept and forward on compliments and complaints to the Helpdesk Supervisor
  • Assist with Monthly Inspections providing samples and evidence as and where required, ensuring any corrective actions are rectified asap.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

Software Engineering

Diploma

Proficient

1

33104 Paderborn, Germany