Helpdesk Officer

at  IX Telecom

Cyberjaya, Selangor, Malaysia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate19 Nov, 2024Not Specified22 Aug, 2024N/AEnglish,Customer Service,Bahasa Malaysia,Communication Skills,Interpersonal SkillsNoNo
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Description:

Category
Engineering
Location
Cyberjaya
Start
Immediate
Employment
Full Time
Remuneration
1500 - 2000
Company
IX Telecom Sdn Bhd

JOB DESCRIPTION

As a Helpdesk Officer at IX Telecom, you will play a crucial role in supporting our Network Operations Center (NOC) by handling non-technical inquiries and ensuring excellent customer service. Your primary responsibilities include managing customer interactions, assisting with general inquiries, and coordinating with internal teams to resolve issues. This position is essential in maintaining client satisfaction and ensuring smooth communication between customers and our technical support team.

QUALIFICATIONS

  • Diploma or equivalent
  • Strong communication skills with proficiency in Bahasa Malaysia and English.
  • Excellent customer service and interpersonal skills.
  • Ability to manage multiple tasks and work in a fast-paced environment.
  • Basic understanding of network operations is a plus but not required.
  • Experience in a customer service role is preferred but not mandatory.

How To Apply:

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Responsibilities:

Please refer the Job description for details

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

IT - Hardware / Telecom / Technical Staff / Support

Customer Service

Diploma

Proficient

1

Cyberjaya, Malaysia