Helpdesk & Onboarding Specialist

at  teamblue Global

ABOUT OUR COMPANY

team.blue is an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. 40+ successful brands make up the group; within those brands, over 2000 experts serve its 2.5+ million customers across Europe and beyond.
team.blue’s brands are a mix of traditional hosting businesses, offering services from domain names, email, shared hosting, e-commerce and server hosting solutions and specialist SaaS providers offering adjacent products such as compliance, marketing tools and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.
As a Helpdesk & Onboarding Specialist, you will assist our end-users in team.blue with questions concerning operating systems, hardware, software, cloud services, and IdP. The specialist will help the end-users remotely and in person, adeptly navigating them through system configurations and troubleshooting procedures, resolving issues, and ensuring comprehensive support throughout the entire process.
In addition to these responsibilities, the Helpdesk & Onboarding Specialist will also play a crucial role in supporting newly acquired companies during mergers and acquisitions. This includes:
Onboarding and Integration: Assisting with onboarding new employees from acquired companies, ensuring they have access to necessary systems and resources.
System Integration: Helping to integrate the IT systems of newly acquired companies with our existing infrastructure. Follow up with customers to ensure satisfactory service.
Training and Support: Providing training sessions and ongoing support to new employees to ensure a smooth transition.
Issue Resolution: Addressing any technical issues that arise during the integration process promptly and efficiently.

REQUIREMENTS:

• 3-5 years of experience in IT Support including hands-on experience with operating systems, hardware, software, and cloud services.
• Experience in M&A Integration: proven experience in supporting IT integration during mergers and acquisitions, including onboarding and system integration.
• Problem-Solving Skills: excellent troubleshooting abilities to resolve technical issues efficiently and effectively.
• Communication Skills: strong verbal and written communication skills to provide clear instructions and support to end-users.
• Customer Service Orientation: a commitment to delivering best-in-class support and ensuring a positive experience for all end-users.
  “Come as you are”
  Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
  “At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.

Please refer the Job description for details