Helpdesk Operations Administrator Interact

at  Robinson Services

ESSENTIAL CRITERIA

• Excellent communication skills;
• Dependable and flexible, ability to work independently as well as part of a team;
• Ability to handle multiple requests whilst retaining high standards and attention to detail;
• Ability to accurately complete tasks and responsibilities in a timely manner;
• Demonstrate a high level of initiative and be proactive;
• Responsiveness to Client Requests/Service issues;
• Well- spoken and presented;
• Previous experience in an FM/Services environment preferable although relevant equivalent experience to be considered.
  Salary: €30K / DOE

ABOUT THE ROLE

Salary: €30K / DOE
To provide a multi-disciplined general maintenance service as part of the Interact Operations Team primarily focusing on planned, preventative, reactive maintenance and quoted works across our client base. We are looking for a Facilities Co-Ordinator/Administrator with a strong work ethic and a desire to work in a team environment.

KEY RESPONSIBILITIES

• Working in conjunction with and reporting to the Helpdesk Manager;
• First point of Contact Support to client enquiries, to respond to and resolve customer requests through telephone calls and email requests;
• Liaise with our skilled team of tradesmen and subcontractors in order to respond to and resolve client requests, while providing feedback to all at key stages;
• Initiate & track quotations, raise purchase orders, place orders for required consumables and services;
• Track various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner;
• Provide back-up support during busy periods, holiday/absence coverage of other Admin and to the general Operations Team;
• Invoicing queries support.
• Working within operations processes on internal software platforms and CAFM systems