Helpdesk Operations Management (Bogota, Columbia)

at  AGRIDENCE PTE LTD

Founded and based in Singapore, Agridence brings you the future of commodities trading. We are at the forefront of digitalising the agri-commodities supply chain across the globe to create a data-enriched and technology-powered ecosystem. This digital transformation enables deeper analysis of the supply chain to uncover environmental, social and financial risks allowing targeted interventions.
At Agridence, we use technology to enable data transparency and strengthen trust. We provide industry intelligence and insights to empower our customers to make smarter decisions. We strive to identify issues and deliver solutions that will redefine how commodities are produced and traded.
We are expanding and looking to ramp up the recruitment efforts in hiring the following positions:

QUALIFICATIONS:

• Proven track record of building, motivating, and developing high-performing teams.
• Excellent analytical and problem-solving skills, with a focus on root cause analysis and proactive solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical audiences in Spanish and English language is a must. Other language such as French, Thai or Mandarin languages is desirable.
• Proficiency in MS Office Suite, ticketing systems, and relevant Helpdesk software.
  This role is to be based in Bogota Columbia and opens to candidates who do not require any sponsorship to work in the country