Helpdesk Operator / Customer Service Agent (nights)

at  Sodexo

Job Introduction
Sodexo believes Government agencies should be places that create an environment of respect. They should be well run and efficient, encouraging productivity. They should support employee wellness and help build communities.
We are looking for a dynamic and enthusiastic Helpdesk Operator based in Swindon, who will work in partnership with a high-profile blue light service organisation to provide excellent customer service to customers and suppliers on the property help desk.

Working under the guidance of the Helpdesk Team Leader you will provide support regarding maintenance/cleaning across buildings on the client’s site and be responsible for the following:

• Respond promptly to incoming calls and emails in line with the client’s service level agreements.
• Stakeholder Management
• Relay information to maintenance teams and monitor planned and reactive maintenance performance, identify areas for improvement, and take remedial action for timely task completion.

You will ideally have strong customer service experience and ideally some experience in facilities management. You will be IT literate, have good knowledge of Microsoft Office applications (Word, Excel, PowerPoint), be proactive, work independently as well as in a team and be able to meet deadlines in a target-driven environment.

This is a full-time role working Monday to Friday on a rotational 4 days on 4 days off shift pattern which will be;

• 4 lates (1.30pm to 10pm)
• 4 off
• 4 earlies (6.30am – 3pm)
• 4 off
• 4 nights (10pm to 6.30am)
• 4 off
• 4 nights (10om to 6.30am)
• 4 off

For full details please refer to the Job description.

PACKAGE DESCRIPTION

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Full training provided
• Health and wellbeing incentives
• Reward and Recognition schemes
• Flexible working considered
• Volunteering days
• Cycle to work scheme
• Life Assurance
• Free parking onsite

We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Working under the guidance of the Helpdesk Team Leader you will provide support regarding maintenance/cleaning across buildings on the client’s site and be responsible for the following:

• Respond promptly to incoming calls and emails in line with the client’s service level agreements.
• Stakeholder Management
• Relay information to maintenance teams and monitor planned and reactive maintenance performance, identify areas for improvement, and take remedial action for timely task completion

This is a full-time role working Monday to Friday on a rotational 4 days on 4 days off shift pattern which will be;

• 4 lates (1.30pm to 10pm)
• 4 off
• 4 earlies (6.30am – 3pm)
• 4 off
• 4 nights (10pm to 6.30am)
• 4 off
• 4 nights (10om to 6.30am)
• 4 of

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Full training provided
• Health and wellbeing incentives
• Reward and Recognition schemes
• Flexible working considered
• Volunteering days
• Cycle to work scheme
• Life Assurance
• Free parking onsit