Helpdesk Planner & Scheduler

at  Sodexo

YOU BRING THE SKILLS. WE’LL BRING THE OPPORTUNITIES.

Build a career with big-name businesses with Sodexo as an Helpdesk Planner & Scheduler in High Wycombe, HP12 4DP! For a role where you’ll love what you do, working alongside our colleagues and clients at our prestigious corporate site. Join a team that values you for being you. Valued. Recognised. Rewarded.

WHAT YOU’LL DO:

• Log all calls accurately via the Helpdesk and prioritise as defined with the Helpdesk standard operating procedure.
• Providing a high level of customer service.
• Responsible for co-ordinating and dispatching work orders.
• Assist in the production and compilation of various reports.
• Monitoring and tracking service failures and escalating recurring problems
• Dealing with customer queries and liaising with the wider team to resolve any issues
• Providing administration support to the wider FM team and assisting other team members in day to day tasks to ensure the smooth running of the operation.
• Working with manager and supervisors to ensure that works in progress are managed through to completion.
• Escalate any urgent and critical jobs to line manager immediately.
• Managing emails and phone calls.
• Communicate effectively with all team members.
• Monitoring against SLA’s for all tasks to ensure targets are met
• Managing the H&S (Salus) system and recording all Near Miss data is recorded
• Ad hoc Tasks as required

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit