Helpdesk Support and System Administrator

at  Spektrum

Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

WHO WE ARE SUPPORTING

Allied Command Transformation (ACT) is NATO’s leading agent for change: driving, facilitating, and advocating the continuous improvement of Alliance capabilities to maintain and enhance the military relevance and effectiveness of the Alliance. The main objectives of ACT are providing appropriate support to NATO missions and operations, leading NATO military transformation, improving relationships, interaction and practical cooperation with partners, nations and international organisations. ACT therefore leads Alliance concept development, capability development, training and lessons learned initiatives and provides unfettered military support to policy development within NATO.

ESSENTIAL SKILLS AND EXPERIENCE

• A minimum of 3 years’ experience (within last 6 years) working as an administrator of online Learning Management System and MS SharePoint.
• A minimum of 3 years’ (within last 6) supporting users with new accounts creation, help desk support and general support to remote users on the system.
• A minimum of 3 years’ experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion.
• Experience in help desk tracking software and trouble ticket supporting software.
• Experience in producing reports and metrics from LMS, MS SharePoint, or by interrogating the database.
• Experience in cyber issues and protecting the system and network from unauthorized access.
• Proficiency in the use of the Microsoft Office Tool suite and collaborative software.

EDUCATION

• Two years of vocational training in computer related science or related subjects in the educational domain or equivalent experience.

ROLE BACKGROUND

HQ SACT requires additional personnel to work as Help Desk Support and as a Systems Administrator.

ROLE DUTIES AND RESPONSIBILITIES

• Support the JADL, TRANSNET, and e-ITEP system administration and help desk operating during normal US office hours (08:00-16:30), Monday through Friday excluding official holidays.
• Review all new requests for accounts on the JADL, TRANSNET, and e-ITEP systems, approving those, which meet the NATO requirements and responding to those, which need further clarification.
• Support any help desk questions received by email or phone
• Work with the MS/LT Branch for uploading of courseware, functional testing of courseware packages, and maintenance of existing content on JADL platform.
• Support various communities of interest within NATO in customization and maintenance of JADL pages.
• Work closely with NCIA to ensure the services are available and operational on the NATO networks.
• Maintain an awareness of any cyber issues that may affect the system delivery or unauthorized access to the system.