Helpdesk Support Engineer

at  1Rivet

EXPERIENCE:

• 3+ years in deploying Microsoft technologies.

• 2+ years delivering Microsoft Modern Desktop technologies such as Windows 10 devices, Microsoft Endpoint Manager (MEM, formerly Intune), SCCM, and AD/AAD, multi-factor authentication (MFA), conditional access (CA)

  Demonstrates the ability to work in a fast-paced complex environment where organizational skills are essential. Experience in testing, troubleshooting, commissioning, and documentation of installed and integrated deployments, on-site or remote. Excellent documentation practices are essential.

• Possesses excellent collaboration skills and ability to interact with end-users, vendors, and other teams to successfully identify and resolve issues.

• Thought leadership on how to best support our end users with emerging trends, process improvements and Microsoft tools and products.
• Good problem-solving skills, with an ability to work autonomously or with minimal supervision.
• Excellent written and oral communication skills, detail oriented, pays attention to subtle nuances and needs of individuals, especially executives.
• Desire for continuous learning and improvement

EDUCATION:

• Four-year degree in Information Technology, Computer Science, or other relevant fields (or work equivalent) Bonus Points:
• Microsoft O365 and Azure technologies, including but not limited to:
• Threat Protection - (Advanced Threat Analytics, Defender Advanced Threat Protection, Threat Intelligence)
• Information Protection - (Azure Information Protection, Data Loss Prevention, Cloud App Security)
• Security Management – (Azure Security Centre, O365 Security, Compliance Centre, Windows Defender Advanced Security Centre)
• Other core O365 services including Teams, SPO/OneDrive, EXO
• Azure DevOps, Git, repos, pipelines, pull requests

• Sense of ownership for the end user desktop environment including managing end user expectations, maintaining, and supporting the modern desktop operating environment.
• Ensure performance of the Modern Desktop components to an SLA level and report on it
• Work with CTO, ISO, and other technology resources to maintain an overall Modern Desktop end user support operating strategy
• Assists with all disaster recovery and business continuity planning activities
• Works with CTO, ISO to ensure compliance with SEC, FINRA and other regulations; assists with gathering information for audits