Helpdesk Support Technician - French Speaker

at  Teleperformance Portugal

Your Role
Provide technical support to end users through voice, email or chat. Respond to customers’ questions/doubts; act as the intermediary between user and developers.

What you’ll do

• Receiving support requests from users.
• Incoming Calls/Chat: Third Level: Resolving issues that were not resolved in the second level.
• Third-line technical support for IT applications used by an organization
• Help users resolve technical issues with specific applications
• Ensure follow-up of established protocols. Increased complexity in the use of IT
• Any other function deemed relevant and necessary for the area.
• Any other administrative task.

Your Profile

• Knowledge of the product/service
• Customer orientation
• Typing skills

• Knowledge of the Internet • Knowledge of MS Office

• MYSQL knowledge
• Slack knowledge (preferred)
• Postman Knowledge (preferred)
• English level B2
• Previous experience in customer or technical support (preferred)

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Possibility to work from home.

Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal

• Receiving support requests from users.
• Incoming Calls/Chat: Third Level: Resolving issues that were not resolved in the second level.
• Third-line technical support for IT applications used by an organization
• Help users resolve technical issues with specific applications
• Ensure follow-up of established protocols. Increased complexity in the use of IT
• Any other function deemed relevant and necessary for the area.
• Any other administrative task