Helpdesk Support Technician (PFT) (CUPE 82.24)

at  Norfolk County

POSITION DESCRIPTION:

• Installation, maintenance and support of County workstations and peripherals
• Administer and/or provide hardware and software support to Corporate users
• Consult/advise/analyze/install and maintain voice communication requirements ensuring cost effectiveness and system availability to County users
• Research, develop and implement approved training plans for Corporate Standard Software
• Provide departmental administrative support ensuring contracts, purchases and invoices are within budget parameters
• Planning, ordering, installing, monitoring and reviewing contracted work by outside agencies
• Assist in the development of policies and procedures related to information technology
• Provide backup support for Helpdesk support Co-Ordinator and I.T. Technicians
• Promote effective and appropriate use of information technology
• Provide progress reports at meetings
• Keep current on changes and innovative technology developments
• Asset inventory
• Perform other duties as assigned

REQUIREMENTS

Knowledge and Experience:

• Two-year post-secondary program in computer science or technology studies, or equivalent
• 3 years’ experience to be familiar with scope of position, or equivalent previous experience

SKILLS AND ABILITIES:

• Valid Ontario driver’s license and access to a reliable vehicle.
• Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act
• Computer expertise in corporate standard software and department specific software to data search and entry and to create and modify word processed documents

Please refer the Job description for details