Helpdesk / Switchboard Operator

at  CBRE

JOB DESCRIPTION

Position Title
Switchboard Operative
Site
Allianz Guildford
Reports to
Contract Support
Hours of Work
35 Hours per week, between 9.00 and 17.00

ACCOUNTABILITIES

Reporting to Contract lead

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

High School diploma or general education degree (GED) required. Associate’s degree (AA) or equivalent from two-year college or technical school preferred. Minimum of four years of related experience and/or training.

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

FINANCIAL KNOWLEDGE

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.

OTHER SKILLS AND ABILITIES

Intermediate skills with Microsoft Office Suite.
Ability to achieve working level skills in either a contracts database or Ariba Contracts Management Module.

PURPOSE OF THE JOB

A customer and team facing role to provide exceptional customer service and business support through switchboard operation and administrative and clerical tasks in order to contribute to the continued growth and success of the Business.