Helpdesk Technician
at Flint UK Technology Services
Sheffield S5, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 22 Dec, 2024 | Not Specified | 25 Sep, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Helpdesk Technician
- Candidate must be eligible to obtain BPSS.
- Duration: 6 months
- Location: Sheffield. Attendance to Sheffield office 3 days per week is mandatory.
- Top Requirements:
- Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks - anything telephony networks would be a massive advantage)
- Experience of working in a service desk environment - calls/emails/ticket logging.
Responsibilities:
- Take incoming calls from alarm engineers, alarm companies and alarm receiving centres.
- Manage incoming email ingress from the same types of people.
- Manage tickets on Salesforce from an incident management perspective, taking through from initial logging to resolution.
- Chase resolving teams for resolutions in a timely manner.
- Line tests on PSTNS, Broadband faults for the ultimate devices, assist with install of new devices, work with alarm company engineers to diagnose and troubleshoot faults, arrange for replacement devices to be sent out.
- Managing tickets for CCTV surveillance, same as above.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Technician
Graduate
Proficient
1
Sheffield S5, United Kingdom
