Helpdesk Technician

at  Red Lake Margaret Cochenour Memorial Hospital

RLMCMH is an 18 bed facility located in beautiful, rural Northwestern Ontario. We offer 24 hour emergency care, acute & chronic care, diagnostic services, rehabilitation, and a variety of day clinics. The community of Red Lake is home to approximately 5000 residents. The primary industries include mining, tourism, and forestry. The town is approximately a 3 hour drive from Kenora and a five hour drive from Winnipeg. Red Lake can be accessed by road or by air.
SHIFT: 37.5 hours per week, Monday – Friday
SALARY: $35.08 to $38.96 + Comprehensive benefits package including HOOPP pension, health/dental, disability insurance, vacations.

QUALIFICATIONS:

· An undergraduate or college degree in relevant field; Computer Science, Software Computer Engineering or Health Informatics or currently in a program listed above with intent to graduate.
· Microsoft Professional Certifications are preferred.
· Practical knowledge of any of the following skill areas: Windows OS, Microsoft 365, video-conferencing technologies, and/or virtual machines/servers.
· Minimum 3 years of relevant industry experience; Network Administration, Cyber security, IT technical support, Software programming or other computer operations.
· Minimum of 3 years of relevant experience providing system support, training, consultation and system implementation.
· Must have advanced understanding of computer hardware and be able to work within a networked environment.
· Excellent client service skills.
· Assist in crisis situations, which may involve complex technical hardware or software problems. This may extend beyond standard hours of operation.

In collaboration with the System Support Technician and with regional partners:
1. Assists with the Hospital’s Local and Wide Area Networks (LAN/WAN) and provides to users technical/troubleshooting assistance with computer hardware, software and mobile devices.
2. Responsible for the effective use and maintenance of the organization’s IT assets.
3. Follow organization-wide information technology policies and procedures to ensure safe and proper application of technology and which promote the mission and goals of the organization.
4. Provide recommendations to apply and improve technology in various departments and services within the organization.
5. Develop and maintain effective communication and office automation technology within the Hospital.
6. Ensure Network availability, reliability and security on WAN/LAN Wi-Fi environments.
7. Provide effective Helpdesk process and courteous, timely IT Helpdesk response.
8. Provide knowledge and support for all applications used within the hospital either hosted locally or remotely.
9. Schedule upgrades and security backups of hardware and software systems; to maintain cybersecurity.
Job Types: Full-time, Permanent
Pay: $35.08-$38.96 per hour
Expected hours: 37.5 per week

Additional pay:

• Overtime pay

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Relocation assistance
• Vision care
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• On call

Work Location: In perso