Helpdesk Technician

at  SecurityMetrics

Job Posting: Helpdesk Technician – Your Problem-Solving Superpowers Wanted!
Location: Orem, UT
Schedule: Full-time, Salaried, On-site (Core Hours: 8 AM - 5 PM)
Who We Are:
We’re a tight-knit IT team passionate about learning, collaborating, and supporting each other as we tackle
technical and interpersonal challenges. At our company, innovation isn’t just a buzzword—it’s a way of life. Join
us, and you’ll be contributing to a welcoming, fast-paced environment that rewards curiosity and ingenuity.
The Role:
As a Helpdesk Technician, you’ll be the first line of defense against workforce productivity issues and IT
hiccups. Think of yourself as a superhero for our internal teams, swooping in to troubleshoot issues,
onboard/offboard employees, and keep everything running smoothly—all while staying cool, collected, and
empathetic.

Your Mission (Should You Choose to Accept It):

• Be present: You’re the rock we depend on during core hours.
• Triage and troubleshoot: Handle IT tickets efficiently, escalating as needed.
• Problem-solve: Tackle workstation, WiFi, application, and printing woes.
• Document like a pro: Update and maintain our IT Wiki to ensure standardized processes.
• Collaborate: Work closely with IT engineers and other team members to support productivity.

Tools of the Trade:

• Google Workspace, Zoom, JIRA, O365, Google Chrome
• Mac OS, Windows, and Linux (Ubuntu 24.04)

What We’re Looking For:

Experience:

• 3+ years on a help desk, with a knack for SaaS system administration.
• Bonus points for A+, Net+, or Security+ certifications.

Skills:

• Empathy, patience, and excellent communication (both written and verbal).
• A proactive attitude with a track record of finishing tasks and following up.
• Problem-solving chops and the ability to document solutions for future reference.

Personality:

• A team player ready to participate in team-building activities.
• Someone who thrives in a collaborative environment and is always eager to learn.

What’s in It for You?

• Career Growth: Helpdesk roles here are often a stepping stone to IT engineering, SOC, Audit, or even

Penetration Testing teams.

• Professional Development: Annual personalized development plans and ongoing mentoring from

team members.

• Benefits: Company-paid healthcare, 401k matching, and other perks that will make you glad you joined

us.
Challenges Ahead:
This isn’t your average help desk role. The work is varied and dynamic, requiring equal parts technical
expertise and interpersonal finesse. But don’t worry—you’ll have the full support of a collaborative team to face
every challenge head-on

Please refer the Job description for details