Helplines Practitioner

at  Action for Children

LET’S TALK ABOUT YOU.

Our job description for the Helplines Practitioner outlines the requirements of the role but the ‘must-haves’ are:

• A relevant Level 3 qualification or above, for example, in social care, early years, young peoples mental health, SEND.
• A sound knowledge of the city of Leicester, its population and its services.
• Experience of working within a multi-agency social care, early years, education or health environment and applying safeguarding procedures.
• Experience of delivering parenting interventions/family support
• Strong organisational skills with the ability to manage your own workload within required guidelines.
• The ability to work on own initiative.
• The ability and willingness to work remotely.
• Excellent IT and digital skills and to be quick to learn new IT systems and processes.
• A confidential space in which to work .
• Speaking additional languages is desirable.

Good to know.

DIVERSITY, EQUALITY, AND INCLUSION

At Action for Children, we’re dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Male staff are under-represented within our Children Service roles. We would like to encourage more male applicants for our Children Service roles.
Don’t meet every single requirement?
If you’re excited about this role but your experience doesn’t align perfectly with the job description, we’d love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.
Want to know more about Action for Children?
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A BIT ABOUT THE ROLE

Parent Talk is a national service that provides support to parents through an online webchat, WhatsApp and telephone support platform and as part of a team of Helpline Practitioners.
This role is specifically to support parents who live in the city of Leicester. A sound knowledge of the city, its population and its services is essential.

PLEASE NOTE WE ARE UNABLE TO OFFER VISA SPONSORSHIP FOR THIS ROLE.

There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.

Our job description for the Helplines Practitioner outlines the requirements of the role but the ‘must-haves’ are:

• A relevant Level 3 qualification or above, for example, in social care, early years, young peoples mental health, SEND.
• A sound knowledge of the city of Leicester, its population and its services.
• Experience of working within a multi-agency social care, early years, education or health environment and applying safeguarding procedures.
• Experience of delivering parenting interventions/family support
• Strong organisational skills with the ability to manage your own workload within required guidelines.
• The ability to work on own initiative.
• The ability and willingness to work remotely.
• Excellent IT and digital skills and to be quick to learn new IT systems and processes.
• A confidential space in which to work .
• Speaking additional languages is desirable