Heritage Operations Assistant, Temporary Part-Time (up to 6 months)

at  City of Kingston

OPENING STATEMENT

The City of Kingston is grateful to experience the traditional territories of Anishinabek (Ah-nish-nah-beg), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat). Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.As staff, you play a pivotal role in enhancing people’s lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you’ll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you’ll become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.

POSITION SUMMARY

Please note this is a temporary position, covering part-time hours, for up to 6 months
NOTE - Rate of Pay Based on 2023 Rates
Reporting to the Manager, Heritage Programming, the Heritage Operations Assistant provides front-line customer service to visitors to the PumpHouse Museum and City Hall National Historic Site, including selling tickets and gift shop items to visitors, assisting with public programs, delivering tours and providing outstanding customer service. This position will support the larger Heritage Services team in preparing for and assisting in the delivery of programs and exhibitions.

QUALIFICATIONS, COMPETENCIES

High School (Grade 12) diploma
6-months Cash Handling Experience, interpretation and programming experience
Public Speaking, customer service experience, providing guided tours, assisting with programming
Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork

SKILLS, ABILITIES, WORK DEMANDS

Proven customer service skills
Bilingualism (English and French) desired; additional languages also welcome
Ability to multi-task, adapt to change, solve problems, work independently and be self-directed when needed is essential
Experience working with infants, toddlers and school-aged children an asset
Public Speaking, customer service experience and leadership skills are an asset
Experience working in a museum, gallery, heritage site, and/or educational setting
Valid Class ‘G’ Ontario Driver’s License is considered an asset
Must obtain and maintain a satisfactory criminal record check, including vulnerable sector check

Work primarily onsite at the PumpHouse Museum and other sites (as needed)
Complete admission, gift shop and sales related tasks for cash and Point of Sale (i.e. debit and credit) machine transactions and check-ins using the online ticking system
Assist visitors with booking tickets and respond to visitor queries
Contribute to public programming for site visitors, including tours of museum exhibitions and collections, assisting in the delivery of education and school programs
Support special events, workshops and programming
Provide general museum administration assistance, including but not limited to data entry, filing and photocopying
Collaborate effectively as part of a large team within the Heritage Services department
Light housekeeping duties, sanitization and site inspections
Hours include weekend, holidays and evenings, up to 24 hours/week
Other duties as assigned