HFL Block Officer

at  Lambeth Council

ABOUT US:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

Do you enjoy helping others? Every housing officer should ask themselves this question. There are dozens of policies and procedures involved when working as a housing officer – all of which can be learnt. However, the best housing officers in the business are known for their empathy and their ability to listen.
Whilst there is an element of the role that involves responding to emails, a truly great housing officer will be out on their ‘patch’ most of the time. Only by being visible on the estate can you get a real sense of what is happening with the customers and the buildings that you are responsible for. Your visibility will bring a sense of reassurance to the residents and they will be able to get to know you.
Your job is to connect the dots. People will come to you with problems to solve or questions to ask. More often than not, you will need to rely on others, such as colleagues in repairs or rent teams, for the solutions you need. That’s why being able to network and develop relationships across the organisation will be so valuable to your success.
This role has a particular focus on new build estates which the council have just completed. This brings a unique set of challenges.
You’ll get to work autonomously and create and manage your own workload. You’ll also be encouraged to be innovative and put forward ideas to help continuously improve the service.
Your role will occasionally involve the odd evening meeting but you will also be able to balance your hobbies and interests with a healthy work/life balance thanks to our flexible working policy.
If you want to be part of a team that see people as their greatest asset and encourages personal growth please email Louise Fleming (lfleming@lambeth.gov.uk) for further information.
For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: