High Availability Analyst

at  HCA Healthcare

INTRODUCTION

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our High Availability Analyst opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.

NOTE: ELIGIBILITY FOR BENEFITS MAY VARY BY LOCATION.

We are seeking a High Availability Analyst for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

JOB SUMMARY

HCA IT&S High Availability Analyst will be responsible for assisting the HA and LC teams in ensuring all critical systems/applications across the Enterprise conform to the High Availability and Lifecycle Standards. This individual will assist with the implementation of the HA/LC programs. They will also ensure critical applications/systems and supporting infrastructure adhere to HA/LC Program requirements where applicable.

KNOWLEDGE, SKILLS, & ABILITIES

• Decision Making/Critical Thinking – addresses conditions that may cause problems to recur in the future, not just the immediate instance; actively seeks data from a variety of sources; analyzes and finds alternatives to ineffective processes; integrates information to detect trends, associations and cause and effect relationships
• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Sharepoint administration skills
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic skills - organizes, performs, and tracks multiple tasks accurately in short timeframes; works quickly and accurately in a fast-paced environment while managing multiple demands; works both independently and collaboratively as a team player; adaptability; analytical and problem-solving skills; performs basic mathematical calculations; attention to detail; balances and reconciles figures; uses proper punctuation and spelling; transcribes accurately. Ability to work in a dynamic, changing environment with the ability to pivot priorities.

EDUCATION

Bachelor’s degree preferred

EXPERIENCE

Up to 1 year of experience required

OTHER/SPECIAL QUALIFICATIONS

• Proficient with MS Work, Excel, and Powerpoint required
• Lean Six Sigma Certification preferred, but not required
• ITIL Framework understanding preferred
• Work knowledge of project management frameworks

• Advocate the High Availability (HA) and Lifecycle (LC) programs across the enterprise
• Assist in the definition HA/LC Standard processes, assessments, metrics, and other definitions
• Maintain measurable KPI’s for the HA applications and LC program
• Track to completion all program action items
• Evaluate new applications to determine HA/LC criteria
• Schedule HA Assessments, SRE Table Tops, Vendor assessments, etc.. and associated logistics (facilitators, meeting rooms, etc.)
• Participate in the effort to evaluate, own, and implement HA/LC program tools