High Rise General Manager

at  FirstService Residential

JOB OVERVIEW:

The role of the General Manager (GM) is to provide strong leadership and management direction on behalf of the Board of Directors and while the GM is an Associate of the Management Company, the GM will also report to the Association’s Board of Directors. Key responsibility is to oversee the entire operation and consistently adhere to and perpetuate the mission and vision of the Board and community. The General Manager position has oversight of all aspects related to the business and operations of the community. This would include but is not limited to client relationships with the boards of directors, committees, and residents; client relationships with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and local utility companies. The purpose of this role is to create a single point of contact in the community, enhance communication and create effective oversight of staff and operations. General Manager has the sole duty of the day-to-day operations, legal compliance, and overall oversight of the Association and staff.

SKILLS AND QUALIFICATIONS:

• A valid Florida CAM license is required, no candidate will be considered unless licensed. All licenses will be verified with the DBPR.
• A minimum of 5 years of successful high-profile community management experience or equivalent professional experience in a related field, with at least 4 of those years responsible for a staff of no less than twenty individuals with a variety of expertise, background, and job assignments.
• Experience with Special Assessment Project Overview
• Bachelor’s Degree in Business Administration or related field preferred.
• Is committed to continual learning as evidenced by attendance at industry programs and industry and educational opportunities that enhance interpersonal skills.
• Display strong written skills and publish appropriate documentation as directed to create a legacy for the corporation; particularly in the area of operations, and relationship management.
• Directly interact with the staff of the Association and the designated Board of Directors within the governance model for the purpose of advisement and ultimate implementation of Board directives.
• Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community.
• Be well-spoken so as to instill confidence in the homeowners that reside within the community as well as the public that may interact through designated programs.
• Intermediate knowledge of Microsoft Applications, especially Word and Excel
• Organizational and time management abilities with the ability to implement and monitor progress for successful completion; working well under pressure and deadlines.
• Excellent problem solver; demonstrates ability to use creative alternatives.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Strong ethical practices.

EDUCATION AND EXPERIENCE:

• College Degree; Management of 20+ employees for at least 2 years
• Licensed Community Association Manager

PHYSICAL REQUIREMENTS:

• Position involves sitting, standing, and/or movement throughout the day. Must be able to transport yourself not only around the office but also around the Community.
• Duties of maintaining files and records will involve stooping, bending, lifting, grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs. This type of activity may occur several times throughout the day.

• Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives.
• Oversees the annual budget process.
• Oversee revenue generating operations to ensure revenue goals are being met.
• Perform monthly reviews of expense centers and report on cost containment, payroll analysis and cost of goods analysis.
• Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.
• Support the activities of the various Board sub-committees.
• Knowledge of all Community Governing documents. Provide recommendations on revisions.
• Work closely with the Boards of Directors within the governance model to develop the initial goals and priority issues. Continue to do so on a yearly basis and as needed.
• Continual process of seamless connection between the Board of Directors and committees.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• Create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors.
• Monitor the monthly financial position of the Association and report current standing to the Board of Directors, monthly.
• Recruit, hire, train, and supervise all community staff in accordance with the documented management plan, if applicable. Provide oversight of all targeted programs/alliances as directed by the Board of Directors. As economically feasible, pre-determine outsourcing to accomplish tasks/programs.
• Plan, coordinate and lead annual goal-setting sessions with the Board of Directors and other key participants of the community.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements.
• Cause a high amount of on-site visibility throughout the common areas and facilities.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.