Highly Specialist Clinical Triage Co-ordinator

at  Central and North West London NHS Foundation Trust

Home First are excited to advertise for our first highly specialist Band 7 Triage co-ordinator post.(A full time and a Part time position)
Home 1st provide admission avoidance assessment for access to community admission avoidance beds, support discharge for the people of Milton Keynes who have been admitted to local acute services and Physiotherapy and Occupational Therapy intervention in the community for those requiring a period of rehabilitation following illness.
Providing leadership support to the organisational management of pathway 1 and 2 therapy services, this role will require excellent communication and liaison skills enabling you to represent the Home 1 st services. Working closely with the Milton Keynes Council Home 1 st Reablement team, your broad clinical experience will be vital in the decision-making and sign posting required to reduce barriers to accessing rehabilitation for the people of Milton Keynes.
Experience of triaging and prioritising referrals, managing waiting lists and allocating workload are essential.

It is essential to be a car driver.

• To support the delivery of Home 1 st Therapy services to people in Milton Keynes considering the holistic management of those with long-term conditions and frailty.
• To provide specialist holistic assessments and deliver person-centred rehabilitation- based discharge planning advice to patients requiring supported discharge from Milton Keynes University Hospital (MKUH), providing in-reach support as required.
• To work in partnership with the integrated discharge team at MKUH to support the case management of discharge plans in to the community, for patients with complex frailty or social presentations.
• To work closely by liaising with other Home 1 st teams providing specialist support to expedite transfer of care
• To triage community referrals to the Home 1 st service to aid decision-making in allocating the appropriate effective response times and intervention.
• To provide sign-posting advice to individuals seeking support from community services.
• To undertake all aspects of clinical duties as an autonomous practitioner.
• To communicate effectively and work collaboratively with all members of the multidisciplinary team both internal to CNWL and across partner organisations.
• To participate in development of the Home 1 st Therapy service.
• To support the analysis of intervention outcomes and implement the associated actions in to practice based learning.

But it doesn’t stop there …. we can offer coaching and opportunities for daily debriefs, access to remote working, regular 1:1 formal and informal supervision, peer group CPD sessions and in-service training, QI project work and volunteering for champion roles.
Home1st is based in Bletchley and the modern office is a central hub for multi-disciplinary working. You will be provided with ICT laptop, mobile phone, uniform and have mileage expenses paid for.
And if you thought there was something more you were looking for, then CNWL can offer:
Flexible working
Buying and selling annual leave
An attractive pension scheme
Employee assistance programme: a free and confidential service to help with personal life
Staying well at work service for tailored employment related support to staff
Physio Med: an education zone, advice line and treatment service for staff
Staff wellbeing zone for free and confidential online health and wellbeing programmes
A range of staff networks
Discounts and savings at hundreds of retailers nationwide with Vivup
Childcare vouchers
Salary sacrifice

Travel discounts

• To be professional and legally accountable for all aspects of your work including the delivery of highly specialist therapy intervention and caseload management of patients in your care.
• To use specialist professional and clinical knowledge across a range of procedures based on a sound knowledge of evidence-based practice and treatment options, using clinical assessment, reasoning skills and knowledge of treatment skills.
• To undertake comprehensive holistic assessment of patients to determine suitable management of their rehabilitation needs.
• Use clinical reasoning skills to triage and risk assess appropriate therapeutic intervention response times for patients referred to Home 1 st .
• To assess patient understanding of treatment proposals, gain valid informed consent and have the capacity to work within a legal framework with patients who lack capacity to consent to treatment.
• Use a range of verbal or non-verbal communication tools to communicate effectively with patients, relative’s carers and other health and social care professionals to progress rehabilitation and treatment programmes as required. This will include patients who may have difficulties in understanding or communicating.
• To manage clinical risk within the Home 1 st Therapy waiting list to prevent the deterioration of patients requiring therapeutic input.

To be able to prescribe, order and review the equipment needs for patients requiring supported discharge

• On completion of risk assessments, be able to make recommendations to the multi-professional teams, about the level of support need required to meet individualised packages of care on discharge.
• To be able to promote a risk enabling approach to staff to encourage therapeutic intervention and functional activities, preventing deconditioning and reducing length of stay.
• To be responsible for the safe and competent use of all appropriate equipment.
• Work collaboratively with the multi-professional teams, including GP’s, other clinicians, medical and therapy colleagues, social services and the voluntary sector to ensure needs led comprehensive treatment plans are in place.
• Provide a comprehensive and highly specialist level of communication / liaison between the CNWL Single Point of Access (SPA), Acute Adult Frailty Team (AAFT), Seacole Inpatient Units and the Virtual ward team to promote patients therapy requirements in treatment and discharge planning.
• To attend the Virtual Ward / AAFT / Inpatient multidisciplinary meetings as required.
• Ensure accurate electronic records are maintained timely and effectively.
• To manage data required for the organisational management of the PW1 services.
• To allocate service capacity by delegating workload to the appropriate workforce for response.
• To work with members of the Home 1 st team to deliver seamless therapeutic treatment plans in the transition from hospital to home.
• Take part in service audit to assess the effectiveness of the Home 1 st clinical pathways .
• To work collaboratively in partnership with CNWL, MKUH and BLMK ICB to implement system flow response as part of escalation processes.
• To actively seek patient and carer feedback, to enable informed decision-making when reviewing service interventions.

To take responsibility for analysis of Datix incidents regarding patient discharge from hospital and implement recommended actions to prevent recurrent ris

Please refer the Job description for details