Hire Controller

at  Vp plc

Job Introduction Working in our Cardiff office and reporting in to the Operations Manager, our Hire Controllers are on hand to deliver the highest level of customer service to our customers, suppliers and colleagues alike. Being telephone based you’ll deal with people from all over the UK ensuring they get what they need, when they need it as efficiently as possible.

A LITTLE BIT ABOUT US

Brandon Hire Station is the leading provider of tool and equipment hire in the UK.
Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our ‘Everyday Product Hire Guarantee’, you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we’re actively looking for passionate individuals to join our team. We’re committed to providing the highest level of service to our customers and we’re always on the lookout for like-minded professionals who share our dedication to excellence.
If you’re interested in working for a company that’s committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills

• Respond to all customer enquiries in an effective, professional and timely manner
• Effectively deliver on customer orders by understanding their needs and offering the best solution
• Match or surpass the target conversion rate from quote to order set by your line manager
• Liaise with external suppliers in order to provide a seamless service to the customer
• Manage the full customer journey from the initial quote through to customer invoice
• Play a key role in the ongoing growth and development of the business
• Ensure all KPI’s are achieved such as revenue, margin, calls levels, emails, tickets resolved, queries and credits