Hire Desk Administrator

at  NRG Riverside

THE MAIN QUESTION IS, WHAT ARE THE BENEFITS FOR YOU?

• Spot hire bonus scheme
• 33 Days annual leave (inclusive of statutory).
• Salary Sacrifice pension.
• Employee Assistance Program.
• OnDemand GP and face to face counselling sessions.
• Online health advice portal.
• Retail, leisure, and Holiday discounts.
• Dedicated training and development to support your career with our business.
• Recommend a friend bonus. (Up to £2,000!)
• Death in Service (available from day one of employment).
• Wellbeing programme.
• Free onsite parking.
• Free uniform

NRG Riverside is the UK’s largest municipal and specialist fleet hire company, we provide specialist vehicles on short and long-term hire, a range of vehicle maintenance packages and we offer a large portfolio of high-quality used vehicles for sale. NRG Riverside has the skills, knowledge, and expertise to support all your operational needs. Established in 1996, we’ve supported our valued customers to rationalise and decarbonise their fleets, save money and improve efficiency by reducing ‘Vehicle Off Road’ (VOR) time.

Role Duties

• Build relationships with existing customers by delivering excellent customer experience handling inbound rental enquiries by phone / email.
• Create new relationships to generate new hires by proactively contacting prospects.
• Liaising with customers on deliveries and collections.
• Liaising with Depots for vehicle availability and arranging delivery.
• Deputise for hire desk manager in their absence.
• Communicate larger opportunities and new opportunities to national sales team.
• Extracting (and compiling) compliance documents for each vehicle and emailing to customer.
• Completing hire paperwork and sending to Depot/Driver.
• Raise advanced PO’s, signing off related invoices once they come through.
• Uploading signed rental paperwork to system and contacting Depot /customers for returned copies.
• Investigating and handling invoice queries /sign off queries with accounts.
• Receive V5 slips from Fleet and notify suppliers to remove from system.
• Adding / removing / updating company / fleet vehicles to various online accounts.
• Arranging hire cars (When required by depots / HQ staff).
• Completing vehicle movement logs and inputting on hires on Hire software.
• Add enquiries won and lost hires to Salesforce.
• Compiling and distributing the Flexi Hire Summary for day/week.
• Adding / removing / updating / fleet vehicles to Dartford Crossing and Merseyflow accounts.
• Scheduling driver movements for vehicle deliveries and collections.
• Arranging movements for compliance department and service team for vehicle breakdowns / compliance events e.g. MOT and servicing by either our drivers or agency.
• Update Flexi-hire sheet to keep as live and accurate as possible.
• Ensuring all customer insurance and Operators licenses are on file and up to date.
• Compile reports as and when requested.