Holiday Sales Team Leader

at  Inntravel

Inntravel is a widely respected, leading provider of ‘at your own pace’ self-guided walking, cycling and other activity holidays across Europe. This is an exciting time to take on a role with us as we are benefiting from long-term investment to achieve ambitious growth targets, deliver digital transformation projects and retain our place as market leader in the self-guided walking holiday market.
You will be part of our bright future, our mission envisions our holidays serving as catalysts for personal growth, environmental awareness, and fostering meaningful connections with both nature and people. Join us on our journey, creating extraordinary travel experiences for all.

We recognise and celebrate that every employee is an individual. Our commitment to a diverse and inclusive workplace is reflected in the range of benefits we offer, with some of the key highlights being:

• Enjoy 50% discount on holidays across all our brands for you and your family or friends
• Additional annual leave when you choose to swap a plane for a train
• Career pathing and continuous development opportunities
• Opportunity to take a workation for up to 6 weeks per year and work from anywhere in the world
• 2 volunteer days each year to give back to what is important to you
• A well-being resource hub and on site classes; yoga, boxercise, annual Steps challenge, employee assistance programmes, cash back health and dental plan
• Hybrid and home based roles

• Enhanced family leave allowances

• This is a hybrid role with a minimum of 2 days per week in our Whitwell-on-the-Hill office. Due to the beautiful remote location, access to your own transport is essential. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).
  Salary: £32,158 + bonus + commission (dependent on team performance)
  Fixed term contract for 12 months (maternity cover)
  Start date: 1 May 2025
  About the role:

The primary responsibility of this role is to lead, coach, train, and motivate the sales team, emphasising continuous improvement. The team ensures the seamless execution of holiday sales through meticulous coordination and direct communication with suppliers and customers, delivering outstanding service. This entails handling customer bookings, managing queries, and resolving any sales related issues. Working cohesively within a unified team, you will oversee holiday sales arrangements as booked, troubleshoot issues with suppliers, and maintain precise records. With a focus on effective teamwork, you will help sustain supplier relationships, provide expert advice on complex sales queries, and ensure the smooth operation of our holiday sales services.

• Guide team members in achieving their personal and professional goals.
• Conduct regular one-on-one meetings to provide feedback and identify development opportunities.
• Develop and implement training initiatives to enhance team skills and knowledge.
• Lead initiatives to streamline processes and improve efficiency across the sales team.
• Culture of Innovation: Encourage a culture of innovation and continuous learning.
• Analyse performance metrics to identify areas for improvement and implement actionable solutions.
• Oversee daily operations to ensure workflows are efficient and effective.
• Implement strategies to optimise team productivity and resource allocation.
• Monitor workload distribution and adjust as necessary to maintain balance and performance.
• Handle escalated customer queries and complaints promptly and professionally.
• Work closely with team members to resolve issues and ensure customer satisfaction.
• Set clear objectives and provide direction to ensure team alignment with company goals.
• Foster a collaborative and positive team environment that encourages open communication and teamwork.
• Recognise and celebrate team achievements to maintain high morale and motivation.
• Monitor team performance and provide constructive feedback to ensure high standards are maintained.
• Address performance issues promptly and professionally, implementing improvement plans as necessary.
• Define and communicate key performance indicators (KPIs) for the team.
• Track team performance against KPIs and implement strategies to achieve targets.
• Provide regular reports on team performance to senior management.

Am I the right person? We are looking for your application to demonstrate:

• Supervisor or team leader experience, preferably within the travel or hospitality industry.
• Strong coaching and mentoring abilities with a talent for encouraging high performance.
• Excellent communication and interpersonal skills.
• Ability to drive change and an understanding of continuous improvement practices.
• Strong analytical and problem-solving skills.
• Experience in workflow management and handling customer queries and complaints.

We aim to inspire individual discovery and our values will be close to your heart.
Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.
Inntravel is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group

• Guide team members in achieving their personal and professional goals.
• Conduct regular one-on-one meetings to provide feedback and identify development opportunities.
• Develop and implement training initiatives to enhance team skills and knowledge.
• Lead initiatives to streamline processes and improve efficiency across the sales team.
• Culture of Innovation: Encourage a culture of innovation and continuous learning.
• Analyse performance metrics to identify areas for improvement and implement actionable solutions.
• Oversee daily operations to ensure workflows are efficient and effective.
• Implement strategies to optimise team productivity and resource allocation.
• Monitor workload distribution and adjust as necessary to maintain balance and performance.
• Handle escalated customer queries and complaints promptly and professionally.
• Work closely with team members to resolve issues and ensure customer satisfaction.
• Set clear objectives and provide direction to ensure team alignment with company goals.
• Foster a collaborative and positive team environment that encourages open communication and teamwork.
• Recognise and celebrate team achievements to maintain high morale and motivation.
• Monitor team performance and provide constructive feedback to ensure high standards are maintained.
• Address performance issues promptly and professionally, implementing improvement plans as necessary.
• Define and communicate key performance indicators (KPIs) for the team.
• Track team performance against KPIs and implement strategies to achieve targets.
• Provide regular reports on team performance to senior management