Home Care Package Administrator

at  Amaroo Care Services

Amaroo Care Services Inc. Is a leading provider of Retirement Villages, Home Care and Residential Aged Care Services. With high quality facilities and service, our residents enjoy genuine care and a relaxed lifestyle.
At Amaroo, we’re looking for passionate people who can add value and contribute to both our culture and success, and who are willing to go the extra mile. Regardless of what your position is in the company, we empower our staff to own their roles and make it into a triumph. Our people are committed, compassionate and well-supported. We are a flexible and community-based organisation committed to making your career with us the best one.

ABOUT THE ROLE:

Amaroo Care Services is an Approved Provider for Home Care Packages and is committed to delivering person centered, quality support services for consumers in their own homes via HCP, private and brokered funding.
The Home Care Package Administrator is the point of contact for Care Partners engaged with Amaroo@Home via brokerage agreements. This role is integral to accurate and timely end of month functions including the preparation of Consumer Statements and Medicare claim reports. This role also is the point of contact for Coordinators to request purchase of equipment, raising of purchase orders, ordering of products, and other items identified by Care Coordinators in the development of quality care plans. The Home Care Package Administrator is responsible for investigation of consumer account enquiries received from the Care Coordinator, administration of the ICTF, daily care fee, ensuring that purchases are re-charged to Home Care packages and invoices are prepared for approval.

KEY RESPONSIBILITIES:

• Daily timesheet verification by checking for inflated hour, missing KMs, checking “client notes” and escalating concerns to HCM.
• Verification of services provided by contractors via telephone and email confirmation.
• Responsible for monitoring and processing Invoices from the Accounts.
• Responsible for fortnightly payroll processing, case management hours reports, monthly statements, invoicing, claim submissions and other Admin duties.
• Responsible for package management including upgrades and home care fee increases.
• Manage new client enquiries, funding and referrals via MAC, client discharges and liaising with Finance to ensure accuracy in Care Systems.
• Manage and prepare documentation for refunds/credits and services in arrears and correspondence with Clients.
• Responsible for audit preparation for Aged Care Commission and Annual Audit to ensure compliance and accreditation approval.
• Manage Client folders and responsible for Brokerage contract preparation and private service agreements.
• Provide Care Coordinator support to external contractors.
• Management of purchases for Clients.