Home Care Packages Intake Officer

at  Bayside City Council

Employment Status: Permanent, full time
Days & Hours of Work: Monday to Friday totalling 38 hours per week
Competitive Salary: Band 6 - $98,867.71 p.a. +11.5% superannuation
Location: Council offices in Sandringham and Carnegie, with the flexibility to undertake some work from home

ABOUT US:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council’s enduring purpose is building extraordinary places, thriving communities, and better futures.
Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.
We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

MANDATORY PRE-EMPLOYMENT REQUIREMENTS:

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check
• Be fully vaccinated with at least two approved COVID-19 vaccines or have proof of medical exemption, in accordance with Community Care’s COVID-19 Vaccination Policy.

ABOUT THE ROLE:

Reporting to the Home Care Packages Access and Intake Team Leader you will provide clients and their carers all relevant information to make an informed decision regarding package acceptance, help them understand their obligations around any applicable Income Tested Fees, and support them to navigate necessary systems including My Aged Care and Services Australia.

You will be responsible for:

• Responding to enquiries from potential home care package clients and/or their carers living in the Cities of Bayside and Glen Eira.
• Supporting clients/representatives to understand the benefits of a home care package taking into consideration their individual circumstances, so they can make an informed decision about accepting a home care package.
• Complete necessary processes and administrative tasks to activate and establish home care packages in readiness for commencement.

To be successful in this role, you will bring the following skills and competencies:

• Tertiary qualification in a health, allied health or social science discipline (minimum bachelor degree level)
• Minimum two years’ package management experience
• Demonstrated experience in conducting comprehensive assessments
• Demonstrated understanding of the needs and challenges facing people who are ageing and wishing to remain at home and within their community
• Demonstrated marketing and influencing skills
• Excellent time management, organisational and attention to detail skill