Home Moves Officer

at  MHS Homes

At mhs, we’re dedicated to providing high-quality, affordable housing and transforming lives in our community. We are seeking a Home Move Officer to join our team and play a key role in delivering our lettings service, ensuring a top-notch experience for both applicants and residents.
Role Overview: As a Home Move Officer, you will manage voids and lettings, ensuring homes are quickly filled while complying with policies and agreements. Your proactive approach will be vital in minimizing the time homes remain empty and delivering excellent customer service.

• Act as an ambassador for mhs, demonstrating integrity, empathy, and fairness in all interactions. Build strong relationships with colleagues and stakeholders.
• Handle all aspects of lettings for social housing tenancies, including new developments. Ensure compliance with policies and timely, suitable offers.
• Oversee home allocations, manage temporary rehousing needs, and resolve customer queries effectively. Ensure properties are accurately advertised and compliant before letting.
• Use systems like ONE Housing and CRM software to manage and update information. Utilize online tools for home swaps and downsizing.
• Adhere to EDI policies and contribute to service improvement through feedback and personal development.