Homebuilder Sales Coordinator

at  Harvey Norman

Job no: 561987
Work type: Full Time
Location: Taren Point
Categories: Sales
Harvey Norman Commercial Division are currently seeking a motivated Full Time Homebuilder Sales Coordinator to join our team based in Taren Point, Sydney.
The Harvey Norman Commercial Division specialises in the supply of goods to project builders, developers, architects & designers. Our team of experienced and dedicated staff go that extra mile to ensure a professional and personalised service from the initial quote, right through to delivery.
As a Homebuilder Sales Coordinator you will be responsible for looking after selected customers aligned with a Homebuilder Sales Rep. You will be required to process the customer orders, coordinate stock, deliveries & returns when required by the customer while providing a high level of customer service and excellent communication to the customers & the homebuilder team.

REQUIREMENTS

• Excellent Communication skills with the ability to liaise with people on all levels
• Able to provide outstanding customer service & build relationship with customer
• Organisational skills with the ability to manage workload and prioritise tasks
• Ability to resolve issues & work in a busy team environment
• Data entry accuracy with an eye for detail
• Computer skills, Great plains experience desired but not necessary as we are able to provide training
• Personal & professional presentation
• Team commitment

• Confirm orders with customers & enter order into system with accuracy
• Ordering stock from various suppliers & notify buying team of requirements
• Liaise with customers and arrange delivery & return of goods
• Keeping track of all open orders by checking on job stage, stock, delivery dates and payment for COD
• Confirming details on orders are correct with the customer, such as delivery address, site contact, products and quantities
• Inform customers of any delays or problems, work with sales rep to resolve
• Respond to customer inquiries/complaints to resolve them promtly
• Communicate professionally via phone & email with HNC staff/divisions, suppliers & customers
• Punctuality re: commencement of work
• Follow company policy and procedures as well as security procedures
• Attention to detail in all aspects of your work
• Attend meeting where requested
• Any ad hoc duties as required including but not limited to using your skill set within another division/department