Homecare Service Manager - Mayo, Leitrim, Longford

at  Connected Health IE

As the Homecare Service Manager across Mayo, Leitrim and Longford and surrounding counties, you’ll oversee the delivery of care services, ensuring they meet the expectations of Connected Health, HSE, and private business partners. Your responsibilities will include managing a team of Client Care Managers, Supervisors, coordinators, and administrators, as well as overseeing office operations. Promoting effective communication between the local office and head office, you’ll collaborate with various support functions Your goal will be to ensure full compliance with regulatory standards while fostering a positive working environment that reflects the Connected Health culture.

ABOUT US

At Connected Health, we don’t just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That’s why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

YOUR ROLE AS HOMECARE SERVICE MANAGER:

Daily Impact: Your role isn’t just a job - it’s an opportunity to positively influence someone’s life every day. Your compassion and dedication will empower individuals to lead fulfilling lives at home.
Essential Connection: For many of our clients, you may be the sole person they interact with. Your presence and care are not just essential; they’re a lifeline.
Dynamic Team: Join a dynamic team enhancing the quality of life for individuals and communities throughout Northern Ireland.

KEY DUTIES AND RESPONSIBILITIES

• Deliver care across your region, meeting expectations for Connected Health, HSE and private business.
• Manage a team, which may include, Client Care Managers, Supervisors, co-ordinators, admins.
• Manage an office/s.
• Promote communication between the the local office and head office, including all support functions, Recruitment, Training, Finance, HR, IT, Quality & Compliance Teams
• Strive for full compliance, ensuring high-quality care is delivered.
• Create and provide a positive working environment promoting the Connected Health culture
• Will be able to work towards business growth targets and KPI’s.
• Following internal company process and procedure, liaising with the Recruitment, Training, Finance, HR, IT, Quality & Compliance Teams
• Ensuring regular communication on a team and individual basis.
• Communicate and participate effectively with the Governance, Quality and Compliance team re: Standards and Incident Management to ensure quality of service provision.
• Assist with the personal development of the staff within the Care Team and ensure staff issues are dealt with satisfactorily as they arise in an efficient and confidential manner.
• Assist the Senior Management Team with developing channels of communication across the company and ensure open communication is fostered.
• Keep abreast of changes implemented in the Home Care Industry.
• To ensure the continuous improvement of service delivery
• Demonstrate leadership, empathy and flexibility to manage changing working environments.
• Organise the acceptance of new home care packages.
• Conduct home assessments and risk assessments
• Allocate work and establish rosters for all care staff in collaboration with Coordinators - ensuring efficiencies.
• Cultivate relationships in areas with Key Workers
• Address client queries promptly, documenting and reporting all actions.
  To undertake any other reasonable duties as required*