Homeowner Experience Specialist (part time/full time), serviceQ

at  designq edmonton

Title: Homeowner Experience Specialist
Location: Edmonton Regional Office, 3203 93rd Street NW with travel to surrounding areas
Work Hours: We are offering both full-time and part-time opportunities. A part-time position would be approximately 15 hours per week.
At serviceQ, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

ESSENTIAL REQUIREMENTS

• High School Diploma, or equivalent.
• Minimum 3 years of experience in either new home sales, hospitality concierge, construction, warranty experience or home inspections.
• Valid driver’s licence and access to reliable vehicle.
• Satisfactory verification of criminal record check.
• Proficient in Microsoft Office Programs (Outlook, Word, Excel, PowerPoint, SharePoint and Teams) and construction management software (NewStar, On-Location Warranty, BuilderGO, or similar.).

PREFERRED QUALIFICATIONS

• Certificate/Completion of Dale Carnegie Customer Service Training and Insights Discovery training.

ABOUT US

Qualico is a fully integrated real estate development company with offices in Winnipeg, Calgary, Edmonton, Vancouver, Regina, Saskatoon, Austin and Dallas-Fort Worth, Texas.
Since its inception in 1951, the company’s activities span the entire real estate spectrum and include residential land acquisition and development, single-family and multi-family home divisions, commercial and industrial development, property management, concrete ready mix, building supply and manufacturing divisions. To learn more, click here.
serviceQ is a new concept in post-occupancy service that helps protect your most important investment, your new home. serviceQ is dedicated to delivering on that commitment and are devoted to a distinctly exceptional service experience.
Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reasons to come to work every day.
Closing Date: November 22, 2024

• Providing excellent customer service to effectively resolve homeowner experience issues. Managing Customer Satisfaction Survey Score to ensure defined serviceQ goals are achieved.
• Conducting orientations and completing warranty close-out inspections to prepare deficiency lists. Acquiring and distributing warranty certificates to applicable business units.
• Reviewing job files and confirming with homeowners on completion of addendum or upgrades, and documenting homeowner interaction accordingly.
• Completing homeowner check-ins, and acting as a liaison between homeowners and related parties to clarify and coordinate service requests.
• Assisting in the development of homeowner experience processes and collateral. Facilitating homeowner education to promote proper maintenance of home systems.
• Updating homeowner manuals and online portal, and ensuring homeowners comprehend warranty guidelines, company policies and procedures.
• Promoting a safe work environment and adhering to Qualico’s Safety Program and relevant safety regulations.
• Providing supports to other projects or duties as assigned