Hospitality Assistant III

at  UCLA Health

Description
Join our dynamic Hospitality Services team as our newest Hospitality Assistant III. You’ll play a key role in ensuring a welcoming and efficient experience for patients, visitors, and staff. This role requires independence, teamwork, and excellent communication skills. You will greet and assist visitors, handle inquiries, and support the hospital’s visitor management processes, all while upholding HIPAA policies and maintaining a clean, organized work environment.

REQUIREMENTS:

• Ability to work independently or with a team without constant supervision.
• Strong communication and customer service skills.
• Flexibility and problem-solving ability to adapt to a fast-paced environment
  Salary: $29.42-42.14/hour

Qualifications

• Ability to work independently without supervision and demonstrate leadership experience.
• Excellent interpersonal and customer service skills, treating coworkers and customers with respect and courtesy.
• Strong problem-solving, conflict resolution, and active listening skills, especially in high-stress situations.
• Experience in collecting feedback, analyzing data, and reporting to leadership.
• Proven ability to prioritize tasks, manage complex situations, and remain calm in volatile environments.
• Proficiency in MS Word, Excel, Access, and PowerPoint.
• Strong written communication skills for professional correspondence.
• Ability to multitask in fast-paced environments, managing multiple phone lines and inquiries.
• Physical ability to stand and walk for extended periods, lift up to 25 pounds, and assist with patient movement.
• Experience working with volunteers and assisting in different areas as needed.

KEY RESPONSIBILITIES:

• Greet, check-in, and assist patients and visitors, providing directions and support, including wheelchair assistance.
• Confirm inpatient admissions with insurance companies, adhering to HIPAA guidelines.
• Stay up-to-date on visitor guidelines and communicate these to patients and visitors.
• Manage visitor check-ins using PassagePoint and Care Connect systems, adjusting as needed based on unit-specific restrictions.
• Maintain security protocols, including managing lost and found items and monitoring visitor watchlists.
• Follow procedures for opening/closing stations and maintaining cleanliness.

MADDIE’S ROOM (SURGICAL WAITING AREA) RESPONSIBILITIES:

• Check in visitors and maintain Maddie’s Room Status Board for communication with surgical teams.
• Provide proactive updates and ensure a clean, organized waiting area.
• Encourage visitors to use designated spaces for eating and tactfully remind employees of room usage policies.

ADDITIONAL DUTIES:

• Assist with environmental rounds in lobbies, ensuring flu stations are stocked and organized.
• Participate in staff training, and provide administrative support as needed.
• Demonstrate flexibility in meeting department needs and assist with additional projects.