Hospitality Assistant (Winter)

at  CMH HeliSkiing

POSITION OVERVIEW

Hospitality Assistants take a proactive approach to providing a high-quality guest experience and have a meticulous and committed work ethic. Their passion lies in hospitality and positively impacting the guest experience by demonstrating proven customer service skills.
Hospitality Assistants care for guest rooms by making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation. This role is also responsible for overall lodge cleanliness in common areas. The Hospitality Assistant position supports the dinner service by hosting a table of guests each evening, serving food, and assisting with the clean-up process in the kitchen.
This is a seasonal job opportunity. The CMH winter season runs from late-November to late-April.
Daily rate of pay is based on a 11-hour day, worked as a split shift.

MINIMUM QUALIFICATIONS

• Post-secondary education in hospitality field, preferred.
• Food Safe Certificate.
• Minimum 2 years’ experience in a high-end, fast-paced hospitality environment.
• Experience working in a remote lodge, an asset.

COMPETENCIES, KNOWLEDGE, SKILLS, ABILITIES, AND OTHER QUALITIES

• Demonstrates integrity, discretion, and problem solving.
• Has clear attention-to-detail with a strong work ethic.
• Willingness to work long days and flexible to assist in other roles at the lodge, as needed.
• Able to communicate in an effective and timely manner, and openly receive and act on feedback.
• Able to work as a cohesive, high-functioning team to achieve goals.
• A passion for customer service excellence and providing a high-end guest experience.
• Take pride in hard work, strive for excellence, and anticipate guest needs.
• Proven ability to maintain professional working relationships with peers.
• Able to prioritize tasks in a complex and fast-paced environment with changing priorities.
• Trustworthy and self-directed in completing the core functions of the role.
• Sees tasks through to completion including follow-up on any identified issues.
• Ability to remain calm, diplomatic, and tactful under pressure
• Able to adapt to varied and changing tasks and environments
• Ability to work independently and in a team
• An attitude whereby nothing is too much trouble
• Excellent communication skills; able to receive and act on feedback

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Daily care of guest rooms which includes making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation.
• Act as a leader within the hospitality team to take initiative, support staff, and assist the Lodge Manager with additional duties.
• Support the culinary program with serving, clearing, and cleaning.
• Execute the cleaning of all common areas of the lodge and look after guest laundry.
• Provide a professional, highly organized, and detailed hospitality experience.
• Support the ski program by assisting with radio duty and rescue response.
• Follow OH&S, food safe, and WHMIS best-practices.
• Support guests in the field program, as needed.

OTHER DUTIES AS ASSIGNED

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.