Hospitality Manager

at  Compass Group

HOSPITALITY MANAGER - BIRMINGHAM CITY FOOTBALL CLUB

• £32,000 per annum
• 5 out of 7 days per week
• Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare – Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts – up to 55% off cinema tickets
• Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts – Discounts with holiday companies such as TUI and Expedia
• Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH’s and an additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during the first year back
• Competitive and supportive family benefits
• Day off for baby’s 1st birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

WHO WE ARE:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

Levy are committed to delivering exceptional matchday experiences and top-tier service to our guests at BCFC. Our hospitality suites and event spaces offer a unique blend of sport, entertainment, and luxury, catering to corporate clients, fans, and special events year-round.

We are looking for a dynamic Hospitality Manager to oversee and enhance the hospitality operations at St. Andrew’s Stadium, ensuring the highest standards of service, while maximising revenue and customer satisfaction.

• Lead and manage all hospitality services, including matchday operations, VIP experiences, and corporate events across 10 hospitality areas and 39 boxes
• Supervise and motivate a team of 8 permanent hospitality staff and up to 260 casual staff members, ensuring efficient, friendly, and professional service at all times
• Collaborate with catering, events, and event teams to create bespoke packages for clients, enhancing customer experiences
• Manage budgets, staffing, and stock control, ensuring cost-effective solutions without compromising on quality
• Monitor guest feedback and implement improvements to enhance overall service levels
• Ensure all hospitality areas meet health and safety standards, as well as licensing requirements
• Act as a brand ambassador for Levy, providing excellent customer service and ensuring that every guest has a memorable experience