Hospitality Manager

at  Torchys Tacos

Phoenix, AZ 85028, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate18 Jan, 2025Not Specified19 Oct, 2024N/ATime Management,Communication SkillsNoNo
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Description:

The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states.
OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos.
OUR WHY: Passion. OUR MOTTO: Devil is in the details.

HERE’S WHAT WE NEED:

As Torchy’s Hospitality Manager, you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The Hospitality Manager will act as a manager on duty, leading both the Hospitality and Back of House (BOH) teams, ensuring a smooth shift with exceptional service.

PREFERRED QUALIFICATIONS

  • Ability to lead and foster teamwork
  • Oral and written communication skills
  • Excellent with time management
  • Experience working in a scratch kitchen environment
  • Bilingual a plus

PHYSICAL REQUIREMENTS

  • Must be able to lift, push, pull, or carry heavy objects up to 40 pounds
  • Must be able to stand for several hours and walk for long periods of time
  • Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels

Responsibilities:

  • Leads Front-of-House operations, ensuring guest satisfaction
  • Models best-in-class hospitality and coaches the team to deliver the same
  • Evaluates guest feedback, providing recognition and addressing all guest concerns; develops solutions to improve future service
  • Schedules Hospitality team to meet business needs
  • Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience
  • Ensures efficient execution of FOH and BOH operations during each shift and leads store opening/closing procedures
  • Assists Managing Partner and Kitchen Manager with overall operation of restaurant
  • Leads and creates initiatives to drive sales/profit and store performance
  • Communicates expectations clearly and has consistent follow-ups with team members
  • Upholds and reinforces quality standards and food safety knowledge to Hospitality/BOH teams
  • Drives compliance with safety, security and sanitation standards
  • Coordinates Local Store Marketing
  • Drives a ‘DAMN GOOD’ bar experience and develops the bar as a destination


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospitality

Hotels / Restaurants

IT

Graduate

Proficient

1

Phoenix, AZ 85028, USA