Hospitality Operations Specialist - Helsinki (Part-time)

at  Bob W

Are you a passionate and guest-centric individual who thrives on delivering exceptional experiences? Do you have a passion for the hospitality industry and a keen eye for detail? If so, we have an exciting opportunity for you as a Hospitality Operations Specialist at the brand-new Bob W in Helsinki!
We are looking for someone who brings positive energy and a can-do attitude to every task, whether working independently or as part of a team. As a Hospitality Operations Specialist, you will be the key person for reactive operations tasks, ensuring swift and effective resolution of any issues that arise. Your keen eye for detail will be crucial as you conduct housekeeping quality audits to maintain our exceptionally high cleaning standards and manage our partnerships with suppliers. Additionally, your strong time management skills, confidence in decision-making and experience in the hospitality industry will set you up for success in this role.
This opportunity is part-time (25-30 hours per week) with the potential to become a full-time role in the future.

• Provide world-class experiences for our guests, ensuring that they choose Bob over booking a hotel when they travel.
• Be the go-to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
• Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and effectively manage our supplier partnerships.
• Perform property inspections to proactively plan and execute maintenance works, ensuring our product maintains its high-quality standards.
• Challenge conventional practices, pushing yourself and our teams to recognize best practices and identify opportunities for operational enhancements.
• Establish, improve, and implement Bob’s standard operating procedures.
• Ensure Health & Safety compliance within your assigned property.